Punjab’s Deputy Chief Minister Sukhbir Singh Badal on Thursday launched, first of its kind in the country, multimode police helpline for women, children, senior citizens and NRIs to attend to their grievances in a time bound manner.
While dedicating the toll free 181 Police Helpline to the people of state, Sukhbir Badal said this will be the first of its kind helpline in the country that will ensure complete satisfaction of complainants.
“No complaint will be disposed off till the complainant is satisfied that his grievance has been addressed,” Badal said, adding that the toll free help line as well as NRI and Women Wings established at Mohali in a special custom designed building, was among the initiatives taken by the SAD-BJP government to make the police force accountable to the people.
“Any citizen could register his complaint for delaying tactics of police or in anonymity complain about drug abuse, anti social elements or any problem of lawlessness or corruption prevailing in any area of the state,” Badal said.
He said that in order to ensure complete professionalism, the helpline work had been outsourced to a private company Ziqitza which will set up a 20 seat call center with a dedicated clinical psychologist as counselors to patiently listen to the aggrieved party and come out with a solution.
“This newly launched helpline having multiple modes of contact over phone, sms, fax, email and web-portal 24 hours a day, 7 days a week was geared up to ensure quick and easy access to police for police response, support, assistance and response, reporting of about crime and criminals as well as follow-up of complaints made to different police units/offices,” Badal added.
Meanwhile, Punjab police DGP Sumedh Singh Saini said the helpline would aim to provide “security with dignity” and that police personnel who will be manning the 20 seater Punjab Police Call Centre which will be managed by Ziqitza had been given extensive training and were earlier involved in managing the “108 Ambulance Service” in the state.
“Dedicated help-desks for women, children, senior citizens and NRIs along with 24×7 availability of professional counselors’ and psychologists are the highlights of this only-one-of-its kind initiative,” Saini said, adding that another feature of this helpline will be an assured time-bound response, to be achieved through persistent follow-up by Case Coordinators. Independent Citizen Feedback through a non-police interface would also be taken.
The multiple modes of contact for this helpline include; Dial 181 from phone, SMS at 7696-181-181, Fax no.-0172-6626181, firstname.lastname@example.org and portal-www.181pph.com. When calling from abroad, please call 0091-172-2298543.
The NRI Wing shall be the nodal authority at the state level for monitoring inquiries or investigations involving NRIs, Women, Senior Citizens and Children. The Wing shall receive complaints on email@example.com to enable NRIs to communicate with the Wing from abroad.
NRIs shall also be able to contact senior officers of the NRI Wing at Telephone Nos. 0172-2260042, 2260043. Nodal officers of the rank of Inspector and above shall attend to the complaints of the NRIs at the NRI Wing Headquarters and liaison with District/Units for redressing NRIs grievances. The Wing shall provide a time bound response to NRIs regarding the status of their cases through a dedicated case ID number.