Punjab government On Thursday launched an Inter-Active Voice Response System (IVRS) for consumers to file their complaints online.
“The move has been initiated to reduce the problem of the electricity
consumers in the state and a dedicated helpline has been setup wherein a consumer can register his complaint by dialing specified telephone numbers (0172-2218095, 2218096),” a spokesperson of Punjab state power
corporation Limited (PSPCL) said.
He further said that the numbers allotted for this IVRS are 0172-2218095, 2218096 and IVRS system has been installed at Patiala.
“If any electricity consumer in Punjab has a complaint that has not been attended by electricity department officials for more 24 hours regarding power supply then he can register his complaint on this IVRS system,” he said, adding that after dialing any of the number specified for IVRS, the system would welcome you through pre recorded message and allot you serial number at which your complaint would be registered.
The spokesperson added that in case, the complaint remains unattended for
seven days then complainant could contact Chief administration & IR could
be contacted at PSPCL’s Head office, Patiala on telephone no. 0172-2216424 or Personally.
“Besides IVRS system, Online Grievances Redressal Management System (GRMS) has also activated and the consumers can also register their complaints online over this GRMS system. The GRMS system can be accessed on PSPCL website www.pspcl.in.